Terms of sale of services in the TRANSPORT section - TOGETHER on the FLORA MARKET

The Together section allows the site user to receive goods/services at a wholesale special price by participating in a collective purchase (Joint Order) of a transport service directly from the Supplier (Cargo Flowers). If the Joint Order takes place and a certain number of orders are collected, then the price indicated in the lot of the Joint Order will be fixed and cannot be changed.

By passing the verification procedure and placing an order on the Flora Market Website, the Client agrees to the Terms of Sale of Services (Terms) set out below.

The Terms govern the relationship between the Client, FN FUSION B.V. LLC (Flora Market) and the Sellers arising in connection with the execution and execution of orders on the Site.

The Terms contain clauses with active hyperlinks to the pages of the Site, which are an integral part of the Terms.

The Terms come into force from the moment they are published on the Site and are valid indefinitely.

Flora Market may change the Terms at any time unilaterally at its sole discretion without special notice. The changes come into force from the moment the updated version is posted on the Site in the section «Useful links».

Descriptions

Flora Market — FN FUSION B.V. LLC which is the owner of the Site, the Seller or an acting person in relations with the Client on behalf of other Sellers

Order — the Client's request for the purchase of the service and its implementation.

Customer — a legal entity or an individual entrepreneur registered in accordance with the procedure established by law and using the services of the Site.

Account — personal page of the Client on the Site containing information about Orders.

Seller FN FUSION B.V. LLC, or another legal entity or individual entrepreneur indicated as the Seller on the product page, which is the owner of the relevant product.

Website — an information system posted on the www.flora.market website and/or in the Flora Market mobile application, which provides the Clients with the opportunity to choose and purchase goods/services.

Support service — Flora Market employees who provide support to Customers and Sellers on issues.

Service — transportation services offered for sale on the Site.

Balance — personal finance account of the Client, which displays the funds received as an advance payment for the subsequent payment for the service on the Site.

1. Ordering

1.1. To register on the Site, the Client must fill in information about himself and confirm his e-mail. After that, an employee of Flora Market will contact the Client

1.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.

1.2.3. To place an order, the Client must have enough funds on the balance sheet.

1.2. Conclusion of an agreement

1.2.1. These Conditions, as well as information about the product presented on the Site, are a public offer.

1.2.2. The Client agrees to the Terms of Sale of the selected services by clicking the «Confirm» button during the Joint Order for further ordering. The performance of these actions is a fact confirming the conclusion of an agreement between the Client and the Seller

1.2.3. When concluding an agreement with the Client, FloraMarket acts on behalf of the Seller.

1.2.4. The Client may be subject to the terms of marketing promotions held on the Site and involving the receipt of various bonuses as a reward, unless the terms of the relevant promotion provide otherwise.

1.3. Ordering

1.3.1. To place an order and participate in a Joint Purchase, the Client must register on the Site as a legal entity or individual entrepreneur.

1.3.2. The Client independently books services in a Joint Order and places an order on the Website or in a mobile application

1.3.3. Information materials about services are reference. In case of questions about the services before participation in the auction, the Client should contact Flora Market.

1.3.4. Expected order completion date — the period after which the Client can receive the order. The execution date depends on the availability of services, the time required to process the order and delivery times, and does not directly depend on Flora Market.

1.3.5. Information about the current status of the order is in the Personal Account.

1.4. Order Cancellation

1.4.1. The order may be canceled by the Seller, Flora Market or the Client.

If the Client wants to cancel the order, this can only be done within 30 minutes after placing the order by calling Flora Market.

1.4.2. The Seller or Flora Market has the right to cancel the order with the notification of the Client, if the execution of the order by the Seller, Flora Market has become impossible for reasons beyond the control of the Client, the Seller or Flora Market in the following cases:

lack of service from the Seller for any reason;

there are other circumstances preventing the performance of the service in the agreed manner.

1.4.3. In the event of cancellation of an order, Flora Market may individually contact the Client by phone or e-mail and offer an alternative.

1.4.4. In case of cancellation of the order in whole or in part, the cost of the canceled goods is reflected in the balance of the Client in the personal account. At the request of the Client, funds can be returned to the Client.

2. Payment

2.1. Service price and payment terms

2.1.1.The price of the service is indicated in c.u.. on the Site with conversion into the national currency at the current bank exchange rate of the USD to the national currency. Price in c.u. cannot be changed at the time of making a booking under a Combined Booking. During the Joint Order, it is necessary to collect a certain number of orders from Clients in order for the joint order to take place and the specified price in c.u. was fixed. After collecting a certain amount of armor, the price in c.u. is fixed and is not subject to any changes by the Seller, Flora Market or the Client. The service in the order is paid in national currency at the current bank exchange rate of the USD to the national currency according to the following scheme:

- 10% of the order amount is withdrawn from the client's balance at the time of booking the required amount by the Client and pressing the button «Confirm».

- 90% of the order amount is withdrawn from the client's balance after the Seller has confirmed this order on the website www.flora.market.

2.1.2 In the case of pre-holiday Joint Orders (St. Valentine's Day, Mother's Day, etc.), the service in the order is paid in national currency at the current bank exchange rate of the USD to the national currency according to the following scheme:

- from 50% to 70% (depending on the conditions and stage of transportation) of the order amount is withdrawn from the client's balance at the time of booking the required amount of volume (spaces) by the Client and pressing the button «Confirm».

- the remaining 30% or 50% of the order amount is withdrawn from the client's balance after the Seller has confirmed this order on the website www.flora.market.

2.1.3. The price of the service includes the cost of delivery to the warehouse specified by the Seller, taking into account all customs taxes and fees.

2.1.4. If there are not enough funds on the balance, then using the option (section) Together and placing an order is impossible until the balance is replenished. To replenish the balance and obtain the necessary documents, the Client should contact the Support Service.

2.1.4. The balance is replenished only after the Client's funds are credited to the account of Flora Market (FN FUSION B.V. LLC). The maximum amount of a one-time replenishment of the balance should not exceed 5000 USD

2.1.5. In the event that it is necessary to return funds from the Seller's settlement account to the Client's settlement account and cancel the online balance on the flora.market website, the Client must send a written notification to the Seller with a request to return the required amount and indicating the reasons for this return. The seller transfers funds to the buyer's current account with VAT deducted.

3. Provision of services

3.1. Delivery of the Client's goods, by means of the service provided, is carried out to the specified Flora Market warehouse. By agreement with the Client and for an additional fee, the Client's goods can be delivered to the specified address of the Client.

3.2. Flora Market will make every effort to comply with the delivery times indicated on the Site. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of Flora Market or the Seller. Flora Market is not responsible for the losses and expenses of the Client related to the violation of delivery terms.

3.3. Upon delivery of the Client's goods, it is handed over to the person indicated as the recipient of the order, or to another person authorized by the Client to receive the Order.

3.4. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, upon delivery of the order, the person delivering the Order has the right to request an identity document of the recipient, as well as indicate the type and number of the document provided by the recipient on the receipt for the order, as well as the power of attorney from the Client . Flora Market guarantees the confidentiality and protection of the recipient's personal information. In the absence of these documents, the goods are not transferred, while the delivery service will be considered rendered.

3.5. The client is obliged to accept the order in terms of the number of trade units and assortment at the time of its transfer and within 24 hours from the receipt of the order to check its quality.

3.6. Upon completion of the service and the arrival of the Client's goods at the warehouse indicated by Flora Market, the Client undertakes to receive the order within 72 hours after receiving notification of the arrival of the goods. Non-receipt of the order within the specified period is considered the Customer's refusal from the sales contract and is the basis for the cancellation of the order by the Seller. In this case, the prepaid amount for the order is not returned to the Client.

Universal transfer document (UTD).

3.7. The Client has the right to send a request to the Support Service for the provision of the originals of the accompanying documents in writing or via EDM. Flora Market will send the specified documents within 5 (five) working days from the receipt of the request from the Client. When sending a request, the Client is obliged to indicate the e-mail to which it is necessary to provide a response to the request.

4. Order return

4.1. The return of the Customer's goods of good quality after its receipt is not provided.

4.2. Return of service of inadequate quality

4.2.1. The client has the right to return money for a part of the unused service (no more than 30% of the order value) and demand a refund of the amount paid in proportion to the unused part of the order within 24 hours from the moment the order was received.

4.2.2. The Seller is responsible for the defects of the goods, if the Customer proves that the defects of the goods arose before its transfer to the Customer or for reasons that arose before that moment.

4.3. Violation of the conditions on quantity

4.3.1. If the Seller handed over to the Client an order in a smaller volume (underfulfillment), the Client is obliged to accept a part of the goods delivered to the warehouse and demand a refund for the part of the service not performed.

4.3.2. If the Seller handed over to the Client an order in a smaller volume (underfulfillment), the Client is obliged to accept a part of the goods delivered to the warehouse and demand a refund for the part of the service not performed.

4.3.4. If it is impossible to transfer the missing part of the service, the Seller notifies the Client about this by sending a message to the Personal Account or to the email address specified by the Client during registration. The funds actually paid for the untransferred goods are returned in the manner prescribed by the Terms.

4.3.5. The returned funds are reflected on the client's balance in the Personal Account and can be used by the Client to pay for subsequent orders.

4.3.6. In case of damage, partial or complete loss of the Client's goods, as a result of not performing the service in part or in full, a refund for the goods is carried out in the manner prescribed by the Terms

5. Claims

5.1. In the event that the goods are received at the Seller's warehouse and any discrepancy is found in quantity and quality, the claim is made by the Client on the spot. If the Client picks up the goods, signs the acceptance certificate, and then sends a claim, then this claim is not accepted by the Seller.

5.2. In case of delivery of the goods by the Seller to the specified address of the Client, the claim for the quantity and quality of the goods must be sent to the Seller's address within 24 hours from the receipt of the goods.

5.3. The seller informs about the decision on the claim within 3 (working) days after receiving this claim.

6. Penalties:

6.1. The client can cancel the order without penalty within 60 minutes after pressing the "Confirm" button by contacting the Flora Market Support Service in writing or by phone.

6.2. If the Client cancels the order 60 minutes after pressing the "Confirm" button, then 50% of the total amount of the order is deducted from his balance.

6.3. If the Client cancels the order when the order is already on the way, then 100% of the total amount of the order is deducted from the Client's balance.

6.4. If the Client cancels a pre-holiday Joint Order (Valentine's Day, Mother's Day, etc.) 60 minutes after pressing the "Confirm" button, then Flora Market has the right to withhold the entire prepayment amount specified in paragraph 2.1.2 of these Terms.

7. Other conditions

7.1. Intellectual property

7.1.1. All textual information and graphic images on the Site are the property of Flora Market.

7.2. Warranties and liability

7.2.1. Flora Market and the Seller are not liable for damage caused to the Client due to improper use of the goods ordered on the Site.

7.2.2. Flora Market has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.

7.2.3. Flora Market is not liable for losses that the Client may incur as a result of the fact that his phone number has become the property of another person, including as a result of a long (from 3 months) non-use of such a phone number by the Client.

7.2.4. Flora Market is not responsible for the accuracy and correctness of the information provided by the Client during registration.

7.2.5. Flora Market is not responsible for the Seller's failure to provide or provision of false information or documents confirming the quality of the goods.

7.3. Communication and other conditions

7.3.1. Flora Market or the Seller shall send notices and messages to the Client at the email address specified during registration.

7.3.2. In case of any questions, the Client must contact the Support Service at info@flora.market, or send a message through the Site in the section “Contacts”.

7.3.3. Flora Market's responses to the Client's requests and claims are recognized as sent in the proper form if they are sent to the Client's email address specified during registration.

7.3.4. All arising disputes of the parties will be resolved through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with applicable law.

7.3.5. Recognition by the court of the invalidity of any provision of the Terms and Conditions does not entail the invalidity of the remaining provisions.