The ORDER section allows the site user to place an individual order for the required flower varieties in any quantity on the requested date.
By passing the verification procedure and placing an order on the Flora Market Website, the Client agrees to the Terms of Sale of Goods (Terms) set out below. The Terms govern the relationship between the Client, Fresh Fusion LLC (Flora Market) and the Sellers arising in connection with the execution and execution of orders on the Site.
The Terms contain clauses with active hyperlinks to the pages of the Site, which are an integral part of the Terms.
The Terms come into force from the moment they are published on the Site and are valid indefinitely.
Flora Market may change the Terms at any time unilaterally at its sole discretion without special notice. The changes come into force from the moment the updated version is posted on the Site in the "Useful Links" section. Concepts
Flora Market - Fresh Fusion LLC (OGRN 1197746321981), which is the owner of the Site, the Seller or an acting person in relations with the Client on behalf of other Sellers.
Order — the Client's request for the purchase of goods and their delivery.
Client - a legal entity or an individual entrepreneur registered in accordance with the procedure established by law on the territory of the Russian Federation or the CIS countries and using the services of the Site.
Personal Account - the Client's personal page on the Site, containing information about Orders.
Seller - Fresh Fusion LLC, or another legal entity or individual entrepreneur indicated as the Seller on the product page, which is the owner of the relevant product.
Website - an information system posted on the www.flora.market website and / or in the Flora Market mobile application, which provides Customers with the opportunity to select and purchase goods.
Support Service — Flora Market employees who support Customers and Sellers with questions.
Goods - flower products presented for sale on the Site.
Balance - a personal account of the Client, which displays the funds received as an advance payment for the subsequent payment for goods on the Site.
1. Ordering
1.1. To register on the Site, the Client must fill in information about himself and confirm his e-mail. After that, an employee of Flora Market will contact the Client 1.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
1.2.3. To place an order, the Client must have enough funds on the balance sheet.
1.2. Conclusion of an agreement
1.2.1. These Conditions, as well as information about the product presented on the Site, are a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.2.2. The Client agrees to the Terms of Sale of the selected products by clicking the "Place an order" button during the formation of an order on the site. The performance of these actions is a fact confirming the conclusion of an agreement between the Client and the Seller.
1.2.3. The relations between the Client and the Seller are subject to the provisions of the Civil Code of the Russian Federation on the sale and purchase (§ 1 chapter 30) and other legal acts adopted in accordance with them.
1.2.4. When concluding an agreement with the Client, Flora Market acts on behalf of the Seller.
1.2.5. The Client may be subject to the terms of marketing promotions held on the Site and involving the receipt of various bonuses as a reward, unless otherwise provided by the terms of the relevant promotion.
1.3. Checkout
1.3.1. To place an order and participate in price negotiation, the Client must register on the Site as a legal entity or individual entrepreneur.
1.3.2. The client independently selects the goods in the ORDER section and places an order on the Website or in the mobile application.
1.3.3. Flora Market may accept the Client's order or reject it if it is impossible to execute this order or offer an alternative to the Client. The order is considered accepted after the invoice is issued for payment to the Client.
1.3.4. Information materials about goods are for reference only and cannot fully convey reliable information about the properties and characteristics of the goods. In case of questions about the properties and characteristics of the goods, before bidding and placing an order, the Client must contact Flora Market.
1.3.5. Expected delivery date of the order - the period after which the Client can receive the order. The delivery date depends on the availability of goods, the time required to process the order and the delivery time, and does not directly depend on Flora Market.
1.3.6. Information about the current status of the order is in the Personal Account.
1.4. Order Cancellation
1.4.1. The order may be canceled by the Seller, Flora Market or the Client.
If the Client wants to cancel the order, this can only be done within 30 minutes after placing the order by calling Flora Market.
1.4.2. The Seller or Flora Market has the right to cancel the order with the notification of the Client, if the execution of the order by the Seller, Flora Market has become impossible for reasons beyond the control of the Client, the Seller or Flora Market in the following cases:
loss of the order during delivery;
in case of detection during the assembly of the order of marriage, re-sorting of the goods and the absence of a copy of the goods of good quality for transfer to the Client;
lack of goods from the Seller for any reason;
the presence of other circumstances preventing the transfer of goods in an agreed manner.
1.4.3. In case of cancellation of the order in whole or in part, the cost of the canceled goods is reflected in the balance of the Client in the personal account. At the request of the Client, funds can be returned to the Client.
2. Payment
2.1. Product price and payment terms
2.1.1. The price of the goods is not indicated on the website in the ORDER section, but is agreed with the Client individually. The agreed price for the goods ordered by the Client can be changed by the Seller a few days before the goods arrive to the Client, depending on the actual situation on the market.
2.1.2 The price of the goods includes the cost of delivery to the warehouse specified by the Seller, taking into account all customs taxes and fees.
2.1.3. Payment for the order is carried out by 100% prepayment by the availability of funds on the online balance in the Client's personal account. To replenish the balance and obtain the necessary documents, the Client should contact the Support Service.
2.1.4. The balance is replenished only after the Client's funds are credited to the Flora Market account (Fresh Fusion LLC). The maximum amount of a one-time replenishment of the balance should not exceed 500,000 rubles.
2.1.5. If it is necessary to return funds from the Seller's settlement account to the Client's settlement account and cancel the online balance on the flora.market website, the Client must send a written notification to the Seller with a request to return the required amount and indicating the reasons for this return. The seller transfers funds to the buyer's current account with VAT deducted.
3. Delivery
3.1. Delivery of goods to the Client is carried out to the specified warehouse of Flora Market. By agreement with the Client and for an additional fee, the goods can be delivered to the indicated address of the Client.
3.3. Flora Market will make every effort to comply with the delivery times indicated on the Site. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of Flora Market or the Seller. Flora Market is not responsible for the losses and expenses of the Client related to the violation of delivery terms.
3.4. The risk of accidental loss or accidental damage to the goods passes to the Client from the moment the order is transferred to him. In case of non-delivery of the order, Flora Market reimburses the Customer for the cost of the order prepaid by the Customer and delivery after receiving confirmation of the loss of the order from the carrier.
3.7. Upon delivery, the order is handed over to the person indicated as the recipient of the order, or to another person authorized by the Client to receive the Order.
3.8. In order to avoid cases of fraud, as well as to fulfill its obligations, upon delivery of the order, the person delivering the Order has the right to request an identity document of the recipient, as well as indicate the type and number of the document provided by the recipient on the receipt for the order, as well as a power of attorney from the Client . Flora Market guarantees the confidentiality and protection of the recipient's personal information. In the absence of these documents, the goods are not transferred, while the delivery service will be considered rendered.
3.9. The client is obliged to accept the order in terms of the number of trade units and assortment at the time of its transfer and within 24 hours from the receipt of the order to check its quality.
3.10. After the arrival of the goods at the warehouse indicated by Flora Market, the Customer undertakes to receive the order within 72 hours after receiving the notification of the arrival of the goods. Non-receipt of the order within the specified period is considered the Customer's withdrawal from the sales contract and is the basis for the cancellation of the order by the Seller. In this case, the prepaid amount for the order is not returned to the Client.
Universal transfer document (UTD).
3.11. The Client has the right to send a request to the Support Service to provide the originals of the accompanying documents in writing or via EDI. Flora Market will send the specified documents within 5 (five) business days from the receipt of the request from the Client. When sending a request, the Client is obliged to indicate the e-mail to which it is necessary to provide a response to the request.
4. Goods returning
4.1. Return of goods of good quality after receiving it is not provided.
4.2. Return of goods of inadequate quality
4.2.1. The Client has the right to return the goods of inadequate quality to the Seller and demand a refund of the amount paid within 24 hours from the date of receipt of the order in case of detection of obvious defects.
4.2.2. The Seller is responsible for the defects of the goods, if the Customer proves that the defects of the goods arose before its transfer to the Customer or for reasons that arose before that moment.
4.2.3. If a product of inadequate quality is found in the order, the Client is obliged to make a claim indicating the number and amount of the order, attach a photo of the damaged product and send it to the Support Service, indicating the grounds on which the Client considers the product to be of poor quality.
4.3. Violation of the terms of the assortment
4.3.1. If a product is found in the order that does not correspond to the ordered assortment (error in the description, re-sorting, another product in the order, incompleteness), the Client has the right to refuse the product and demand replacement with a product in the assortment specified in the order, or demand a refund for actually not transferred goods within 24 hours of receipt of the order.
4.3.2. The goods transferred to the Client in violation of the terms of the assortment shall be returned to the Seller.
4.3.3. Replacement of goods that do not correspond to the order according to the assortment is carried out by placing a new order.
4.3.4. If it is impossible to replace the goods, the Seller notifies the Client about this by sending a message to the Personal Account, email address or phone number specified by the Client during registration. The funds actually paid for the undelivered goods are returned to the Client in the manner prescribed by the Terms.
4.4. Violation of the conditions on quantity
4.4.1. The client is obliged to check the quantity of goods in the order during the acceptance and transfer of goods. After signing the Transfer and Acceptance Certificate, claims for the quantity of goods are not accepted.
4.4.2. If the Seller handed over to the Customer a smaller quantity of goods than specified in the order (underinvestment), the Customer has the right to accept the goods in the part corresponding to the order and demand to transfer the missing quantity of goods, or to refuse the order in the part of the missing goods and demand a refund for the missing goods.
4.4.3. The transfer of the missing goods is carried out by placing a new order as agreed by the parties - by the Seller or the Client, subject to the provision of the Shortage Certificate by the Client.
4.4.4. If it is impossible to transfer the missing goods, the Seller notifies the Client about this by sending a message to the Personal Account or to the email address specified by the Client during registration. The funds actually paid for the untransferred goods are returned in the manner prescribed by the Terms. 4.4.5. The returned funds are reflected on the client's balance in the Personal Account and can be used by the Client to pay for subsequent orders.
5. Claims
5.1. In the event that the goods are received at the Seller's warehouse and any discrepancy is found in quantity and quality, the claim is made by the Client on the spot. If the Client picks up the goods, signs the acceptance certificate, and then sends a claim, then this claim is not accepted by the Seller.
5.2. In case of delivery of the goods by the Seller to the specified address of the Client, the claim for the quantity and quality of the goods must be sent to the Seller's address within 24 hours from the receipt of the goods.
5.3. The seller informs about the decision on the claim within 3 (working) days after receiving this claim.
6. Other terms
6.1. Intellectual property
6.1.1. All textual information and graphic images on the Site are the property of Flora Market.
6.2. Warranties and liability
6.2.1. Flora Market and the Seller are not liable for damage caused to the Client due to improper use of the goods ordered on the Site.
6.2.3. Flora Market has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.
6.2.4. Flora Market is not liable for losses that the Client may incur as a result of the fact that his phone number has become the property of another person, including as a result of a long (from 3 months) non-use of such a phone number by the Client.
6.2.5. Flora Market is not responsible for the accuracy and correctness of the information provided by the Client during registration.
6.2.6. Flora Market is not responsible for the Seller's failure to provide or provision of false information or documents confirming the quality of the goods. 6.3. Communication and other conditions
6.3.1. Flora Market or the Seller shall send notices and messages to the Client at the email address specified during registration.
6.3.2. In case of any questions, the Client must contact the Seller's Customer Service by phone +7 919 773 03 73, at flora@mbvp.pro , or send a message through the Site in the "Contacts" section.
6.3.3. Flora Market's responses to the Client's requests and claims are recognized as sent in the proper form if they are sent to the Client's email address specified during registration.
6.3.4. All disputes that arise will be resolved by the parties through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
6.4.5. Recognition by the court of the invalidity of any provision of the Terms and Conditions does not entail the invalidity of the remaining provisions.